Please read these terms and conditions so that you are fully aware of my policies, that you are happy to continue and to make sure that they don't contain anything that you are not happy with.
These Terms and Conditions will apply to the purchase of the goods by you, the Customer. We are yoyo chlidren's wear, the supplier, our business address is Goole Business Centre, Carlisle House, Carlisle Street, Goole, East Yorkshire, DN14 5DS. These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these Terms and Condition. You can only purchase the goods from the website if you are eligible to enter into a contract and are at least 18 years old. All orders are subject to availability
1) TERMS OF SALE
1.1) In order to purchase online at yoyo, you must be 18 years or over. We retain the right to refuse any request made by you. When placing an order with yoyo, you are confirming that all your details you have provided are true and accurate and that you are the authorised user of any credit/debit card or bank account you intend to use and that there are sufficient funds in your account to cover the cost of the goods you have ordered. The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing, ie, any discounts.
1.2) The order process is set out on the website, it allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
1.3) When you place an order, we will send a cofirmation email to you confirming the order details that you have submitted, this will be sent in a reasonable time and once you have received the order confirmation, this will then form the contract between us the seller of goods and you the customer. You must ensure at this point that all the details laid out in the confirmation email are complete and correct, any errors must be corrected by you, the customer. We are not responsible for any inaccuracies in the order placed by you. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
1.4) In the case of any Made To Measure goods or any goods made to your specific or special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. We cannot accept responsibility for an inaccuracies, it's up to you to ammend any infomation that isn't correct when you recieve the confirmation email. We cannot refund or exchange any Made To Measure or special requirement item due to your mistakes. If any mistake accurs and we are found to be at fault, then we will rectify this with either a replacement item to the correct specification or issue a full refund excluding any upgrade to postage you chose to use, ie. Next day delivery instead of using our free delivery within the UK.
1.5) You can pay by credit or debit card through PayPal, use BACS transfer or send a cheque, this must be done upon you recieiving the confirmation email, no goods will be sent until payment has been recieved by you, the customer. In the case of a cheque, this must be cleared and funds show in our bank account before goods will be sent. In the case of a BACS transfer I will supply you with our banking details. You do not own the goods until we have recieved full payment. When the goods you have ordered have been dispatched to you, I will send a confirmation e-mail advising you of this together with the tracking number. Only the goods listed in the confirmation e-mail and the email sent at the despatch time, will be included in the contract formed. We will dispatch in a reasonable time period, usually 7-14 days but could be extended at busy periods, you will be notified of any unforseen delays. We post out free of charge within the UK using 1st class signed for so it's covered by insurance for any damages or if it gets lost. For overseas postage please visit Delivery, Postage and Returns page.
1.6) We deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If we accept an order for delivery outside that area, you are liable for any import duties or other taxes, we will not pay them.
1.7) Whilst I try to make sure that all details, colour of fabrics, descriptions and prices are correct on the yoyo website, I'm sure you will be aware and understand that errors can occur. Also, becuase of the nature of our business, there may be small discrepancies in the size and colour of the goods supplied as they are each individually handmade. If any errors are discovered by us once a purchase has been made, in the price of any goods or the fabric content, I shall endeavour to contact you immediatly and give you the option of going ahead with the order with a view to issuing a refund where there may be an overpayment by you the customer or cancelling it. If you cancel your order and you have paid for it, you will recieve a full refund. If I am unable to contact you, or you do not repond to any of my correspondence, I shall cancel your order on your behalf and will issue you a full refund.
1.8) I carry a limited fabric stock but will always endevour to make sure that I can fulfil all orders placed using the fabrics in the garments. If certain garments prove popular than others and stocks diplinish while orders have been placed, I shall contact you immediatly to re access your order and come to an agreement either to choose another item or items up to the value of the original order, to use another fabric in the same garment style or have a full refund.
2) CANCELLATION OF ORDER
2.1) You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
2.2) You can cancel the Contract EXCEPT for any goods which are Made To Measure or made to your special requirement, by telling us no later than 14 calendar days from the day the contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case. You must return the goods to our business premises in undamaged condition, with tags still attached and at your own expense. Then, as soon as possible, we will refund to you the price for those goods which have been paid for in advance and within 14 days of us receieving the goods back to us and in a way that suits you, the customer, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective goods.
2.3) The cancellation period will expire after 14 days from the day on which you acquire, or a third party acquires physical possession of the goods.
2.4) To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision ie. a letter sent by post, an email or by using the contact form on our website. In any event, you must be able to show clear evidence of when the cancellation was made.
2.5) To meet the cancellation deadline, please send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
2.6) if you cancel this contract, we will reimburse to you all payments received from you except for the supplementary costs arising if you had upgraded to Next Day Delivery instead of using our free UK delivery option.
3) OUR COMPLIANCE
3.1) We have a legal duty to supply the goods that comply with the contract, and will not have complied if it does not meet the following obligations once the goods are in you possession:- 1) the goods be of a good and satisfacory quality, 2) be a reasonable fit for any particular purpose for which you buy the goods which, before the Contract is made, you made known to us, 3) be fit for any purpose held out by us or set out in the Contract, 4) conform to their description. It is not a failure to comply if the failure has its origin in your materials.
4) GOVERNING LAW, JURISTICTION AND COMPLAINTS
4.1) The Contract (including any non-contractual matters) is governed by the law of England and Wales.
4.2) Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
4.3 We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to work together to find a solution. yoyo children's wear is owned and operated by me, Helen Fox. Any complaints or comments should be sent direct to myself. They will be dealt with amicably and we aim to respond with an appropriate solution within 5 days.
At yoyo, customer satisfaction is of the highest importance. We guarantee the craftsmanship of all goods is of the highest quality. However, the fabrics diplayed on our site are provided without any guarantees, conditions or warranties as to it's accuracy. Every effort is made to portray items accuratly on our website. Please be advised that computor screen colour settings can affect the way a garments and fabrics appear on the viewing monitor. yoyo Children's wear cannot be held responsible for any colour discrepencies. We will make every effort possible to diplay and photograph our goods as clearly and as accurate as possible and to the best of our ability. We are very happy to supply a little fabric sample is you so wish upon request.